- Australia's trusted distributor of 4x4 Accessories from Hamer, Option 4WD, Profender Suspension, Fab Fours Bumpers, VIKOR INDUSTRIES, Roadcruza Tyres and more!
At OAV Pty Ltd, we are committed to providing high-quality 4×4 parts and ensuring customer satisfaction. If you are not completely satisfied with your purchase, we’re here to help with our straightforward Refund & Returns Policy.
You have 30 days from the date of purchase to return an item if you are not satisfied or if it’s defective. To be eligible for a return, the following conditions must be met:
Non-returnable items:
How to Return an Item:
Once we receive your returned item and inspect it, we will notify you of the status of your refund. If your return is approved, a refund will be processed to your original method of payment within 7-10 business days.
Please note:
We only replace items if they are defective, damaged, or incorrect. If you need to exchange an item, please contact us at [insert contact details] and follow the return process. We will promptly send you a replacement once the original item is returned.
Some of our products come with manufacturer warranties. If your item is faulty and falls under warranty, please contact us with proof of purchase and warranty details so we can assist with the claim process.
If you have any questions about our Refund & Returns Policy or need help with a return, please contact our customer service team:
OAV Pty Ltd
Email: orders[at]oceania.autos
We are here to ensure your experience with us is seamless and satisfactory.