Returns & Refund Policy

At OAV Pty Ltd, we are committed to providing high-quality 4×4 parts and ensuring customer satisfaction. If you are not completely satisfied with your purchase, we’re here to help with our straightforward Refund & Returns Policy.

Returns

You have 30 days from the date of purchase to return an item if you are not satisfied or if it’s defective. To be eligible for a return, the following conditions must be met:

  • The item must be unused, in its original packaging, and in the same condition that you received it.
  • You must provide proof of purchase (e.g., invoice or receipt).

Non-returnable items:

  • Gift cards.
  • Items marked as “final sale” or “clearance”.

How to Return an Item:

  1. Contact our customer service team at [insert contact email/phone number] to initiate a return.
  2. We will provide instructions on where to send your item. Please do not send products back without prior approval.
  3. You are responsible for the cost of return shipping unless the item is defective or we made an error with your order.

Refunds

Once we receive your returned item and inspect it, we will notify you of the status of your refund. If your return is approved, a refund will be processed to your original method of payment within 7-10 business days.

Please note:

  • Original shipping costs are non-refundable unless the return is due to a defect or error on our part.
  • If the item was damaged due to misuse or improper installation, we reserve the right to refuse the refund.

Exchanges

We only replace items if they are defective, damaged, or incorrect. If you need to exchange an item, please contact us at [insert contact details] and follow the return process. We will promptly send you a replacement once the original item is returned.

Warranty Claims

Some of our products come with manufacturer warranties. If your item is faulty and falls under warranty, please contact us with proof of purchase and warranty details so we can assist with the claim process.

Contact Us

If you have any questions about our Refund & Returns Policy or need help with a return, please contact our customer service team:

OAV Pty Ltd
Email: orders[at]oceania.autos

We are here to ensure your experience with us is seamless and satisfactory.